For players, parents and coaches
Questions, answered
Shipping, sizing, mid-season orders and how your program earns.
Common questions
How long will my order take?
We guarantee your order ships within 2 weeks of the day you place it. If we miss that window, a discount is applied to your order automatically — you don't need to ask for it.
Most orders move faster than that. Items are produced within a few business days and ship straight after, with tracking emailed to you.
Where do I find my team's store?
Every live team store is listed at the bottom of our homepage. Browse the list and click your club, league or team.
Can I order mid-season?
Yes. The store stays open all year. A player who joins in week six orders the same gear as everyone who signed up in July — no reprint run, no waiting for the next order window.
What if I ordered the wrong size, or something arrives damaged?
Because every item is printed on demand for your order, we can't take returns or exchanges for size, color or change of mind — check the size chart on the product page before ordering.
If an item arrives damaged, misprinted or incorrect, email info@schoolstore365.com within 14 days with your order number and a photo. We'll reprint or refund it at no charge.
Is there a minimum order?
No. One warm-up jacket or a hundred. There's no threshold a parent has to help the team hit, and nobody has to front money for a bulk run.
Can orders be delivered to the coach instead?
Where a program has opted in, orders can be bulk-delivered to the team rather than shipped to each family. If yours has, you'll see it as an option at checkout.
How does my program earn?
A share of every order comes back to the club, league or program — year-round rather than during one preseason window. No inventory to buy, no money to collect, nothing to sort.
Still have a question?
We handle every order and every question — not your coach and not your team manager.
Ships within 2 weeks, guaranteed.